Higher Certificate in Front Office Administration

The Isa Carstens Academy’s course in Spa Reception offers the ideal opportunity for those who want to pursue a career in the health and wellness industry. The course provides a thorough understanding of the practice of front desk communication and administration in a salon and spa environment, while equipping you with selected practical skills in the fields of make-up, waxing, and nail care.

All in all, this course will develop your entrepreneurial skills – enabling you to set up your own business, whichever path you wish to pursue.

NQF Level 5 (120 credits)
SAQA ID: 111453
1 Year, Full-time
Admission Requirements:
National Senior Certificate (NSC) or National Certificate (Vocational) Level 4
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What will I learn

  1. Take shared responsibility for the execution of front desk communication and administrative functions in a salon and spa environment.
  2. Support a professional team at a salon or spa in the capacity of administrative and/or office assistant.
  3. Provide exceptional customer service to clients.
  4. Communicate effectively with clients, staff and management.
  5. Demonstrate correct reception techniques.
  6. Work effectively in a team or group in a salon or spa environment.
  7. Understand basic business concepts and the business environment.
  8. Perform selected practical services (electives).

Programme Outline

Duration: 1 year

Compulsory Subjects

  • Front Office Administration
  • Office Technology and Data processing
  • Client Service and Ethics
  • Business Numeracy and Basic Accounting Practices
  • Business Communication

(a) Retail Marketing Theory or (b) Practical Beauty and Wellness Services.  Students must select two of the following modules, but also have the option of selecting all four:

  • Make-up (including Tint and Shape)
  • Waxing
  • Manicure and Pedicure (pre-requisite for Nail Technology)
  • Nail Technology
  • Swedish Body Massage

Optional: Choose more than two practical modules for an additional tuition and kit fee per module

Admission Requirements

  • National Senior Certificate (NSC) with a minimum of 40% in the language of learning and teaching;


  • National Certificate (Vocational) Level 4, with compliance with the language of learning and teaching in the higher education institution.

Terms & Conditions

Information is correct at the time of publishing and is subject to change. Course fees are non-refundable. We look forward to welcoming you at the Isa Carstens Academy.