Higher Certificate in Front Office Administration

SAQA ID: 111453


January 2020


1 Year, Full-time

Contact us directly at careerinfo@isacarstens.co.za, or +27 21 883 9777 .

What it entails:

The Isa Carstens Academy’s course in Front Office Administration offers the ideal opportunity for those who want to pursue a career in the health and wellness industry. This qualification offers the foundational knowledge and applied competence required to be employable in customer-facing sales or administrative roles within the wellness economy and many more. All in all, this course will develop your entrepreneurial skills – enabling you to set up your own business, whichever path you wish to pursue.

What Will I Learn?

  1. Take shared responsibility for the execution of front desk communication and administrative functions in a salon and spa environment.
  2. Support a professional team at a salon or spa in the capacity of administrative and/or office assistant.
  3. Provide exceptional customer service to clients.
  4. Communicate effectively with clients, staff and management.
  5. Demonstrate correct reception techniques.
  6. Work effectively in a team or group in a salon or spa environment.
  7. Understand basic business concepts and the business environment.
  8. Perform selected practical services (electives).

Subjects include:

  1. Front Office Administration
  2. Client Services and Ethics
  3. Business Numeracy and Accounting Practice
  4. Business Communication
  5. Office Technology and Data Processing


(a) Retail Marketing or (b) Practical Beauty and Wellness Services. Students must select two of the following practical modules, but also have the option of selecting all modules:

  1. Make-up (including Tint and Shape)
  2. Waxing
  3. Manicure and Pedicure (pre-requisite for Nail Technology)
  4. Nail Technology
  5. Swedish Body Massage

Admission Requirements:

National Senior Certificate (NSC) with a minimum of 40% in the language of learning and teaching; OR National Certificate (Vocational) Level 4, with compliance with the language of learning and teaching in the higher education institution.

Terms & Conditions:

Information is correct at the time of publishing and is subject to change. Your booking will be confirmed once your full payment have been received. Course fees are non-refundable. We look forward to welcoming you at the Isa Carstens Academy.

Contact us directly at careerinfo@isacarstens.co.za, or +27 21 883 9777 .